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FAQ
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How do I make payment? Also, do I pay before or after our session?We accept PayNow or PayLah! Tonehouse Studios using the QR Code or UEN number provided below (it's also in your booking confirmation email). The reference number/description should be the same one you used to make the booking. For all bookings, we require full upfront payment.
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How do I buy packages?You can buy a package through the booking website by clicking here! Packages' hours can be used across multiple bookings, perfect if you're making multiple bookings or jamming with us frequently!
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How do I make a booking?Click here and follow the instructions.
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How do I see the studios' availabilities?1) Go to Book Now. Scroll down you will see a calendar (best viewed on a laptop/desktop). Click on each "busy" to see the duration and type of booking. (Tip: Bookings in red take up BOTH rooms) OR 2) Go to Book Now. Choose your booking type. Select the date that you want. Available timings will be displayed. If the time is not shown, it is not available. Go to Step 1.
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How do I cancel my session?You can cancel your session through the booking confirmation email that was sent to you. Do take note of our cancellation policy: More than 48 hours of booking - 100% refund Less than 48 hours of booking - 50% refund Less than 24 hours of booking - no refund
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Am I allowed to bring food and drinks inside the studios?Food and drinks are permitted inside the studios for rehearsal bookings only. Please note that there will be a $20 cleaning fee imposed for any spillages or trash left discarded in the studios after the booking. Food and drinks are strictly not permitted for event / gig bookings. Anyone found bringing food and drinks into event / gig bookings will incur a cash penalty that will have to be paid in full upfront.
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Can we extend our session if we need more time?Approach us during your session and we’ll check if there is a band coming immediately after you. If there isn’t, we’ll gladly extend your session at the standard rates as seen here.
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What happens if we end late?If your session ends at 7pm, you should have packed up by 7pm so we can start setting up for the next band.
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Do you provide equipment rental?Yes! We have backline rental packages available. Click here to see more!
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Can I host a gig in your studio?We’d love for that to happen! Contact us to discuss how we can make this happen for you.
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How many hours should I book for?Do allow for at least a 30 minute set up time and a 30 minute tear down time. This is mandatory for all gig and event bookings. If you require more time for set up and tear down, please allocate the appropriate time for it. We don't want to rush.
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What is the max capacity of the studio?Due to fire safety regulations, the maximum capacity allowed in the studio is 50 humans.
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Am I allowed to bring food and drinks inside the studios?Food and drinks are permitted inside the studios for rehearsal bookings only. Please note that there will be a $20 cleaning fee imposed for any spillages or trash left discarded in the studios after the booking. Food and drinks are strictly not permitted for event / gig bookings. Anyone found bringing food and drinks into event / gig bookings will incur a cash penalty that will have to be paid in full upfront.
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Do you have tables for ticketing / merchandise?Yes, we will provide 2 foldable tables for you to use outside the studio.
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Do you allow hardcore / metal / punk gigs?We do not discriminate against genres, but the organiser will be held responsible for any and all damage caused during the duration of the booking.
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Are smoke machines allowed?Yes, small smoke machines are allowed, as long as visibility is not hindered. If the smoke alarm or spinklers are triggered, the organiser will be responsible for any and all damage caused by it.
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How do I cancel my event / gig?Kindly contact us should you need to cancel your event / gig. Do take note of our cancellation policy: More than 2 weeks from booking - 100% refund Less than 2 weeks from booking - 50% refund
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How can I record an EP / Demo at your studio?We provide recording equipment to all our studio users free-of-charge and will assist in recording your project. However, we also welcome you to bring your own audio engineer to record your project if you'd prefer. Do consult us or your audio engineer to see if our equipment suits your needs. For more information about our recording equipment, please check out the equipment gallery in the Living Room and the Bedroom. You may also want to drop by our studio with your audio engineer to get a better understanding of the studio’s acoustics. Please contact us to make an appointment. When you are satisfied with the equipment and the rooms, proceed to make your bookings under "Recordings" online. For Singles / EP / Album projects, please contact us to discuss how we can make this happen for you!
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Can our band film a music video at your studio?Yes you definitely can. We’d love to support your project in any way within our means. No location release forms are required. Please book under venue/gig through this link.
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Which room should I record in?If you book a "Recording", it will always be done in the Living Room. The Living Room is fully equipped with recording equipment. Drums, Guitars, Bass Guitar, Vocals and Keyboards are lined-in to our X32 Mixer and ready to record multi-track into Logic Pro X on our Mac.
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Do you provide mixing/mastering services?Our qualified engineers at Tonehouse provide mixing services which are available as an add-on (price to be quoted). We will send you the recorded stems should you prefer to send your project to another mixing engineer.
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What is the difference between a stereo mixdown recording and Band Recording / Video / Venue recording?Stereo Mixdown recording is available as an add-on for Living Room Rehearsal bookings. For stereo mixdown recordings, the output of the X32 mixer is recorded into Logic Pro X - in other words, what you hear out of the PA speakers is what will be recorded. As such, it will not be possible to tweak the mix balance, EQ, and/or other effects after the recording has concluded. A stereo .mp3 file will be sent to you after the session via Dropbox. For Band Recording / Video / Venue recordings, individual audio tracks of every instrument/vocal will be recorded into Logic Pro X (e.g. individual drum mics, guitars, vocals, etc). This gives greater flexibility to mix and edit in a Digital Audio Workstation (DAW). As the audio tracks recorded are unedited and raw (e.g. no effects), a mixing engineer will be required to process and mix the tracks into one cohesive final product. We provide mixing services as an add-on (prices to be quoted) should you require us to mix the tracks for you. If not, the individual .wav audio tracks will be sent to you after the session via Dropbox.
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Should I choose stereo mixdown recording or Band Recording / Video / Venue recording?We recommend stereo mixdown recording for bands that are rehearsing and would like to record 30 min of their rehearsal, so that they can listen back to what they've rehearsed! Band Recording / Video / Venue recording is recommended for bands who would like to record covers, demos, etc and require more fine tuning and control over the mix in post-production.
Ready to make music with us?
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